This Privacy Policy explains how Explore Valpo processes personal data in connection with its website, booking inquiries, and guided local tours and experiences in Valparaíso and nearby areas.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, and restriction or objection to certain processing. You may also ask for clarification about how your data is used and whether it has been shared in connection with our services.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify your identity and to process the request safely and accurately.
We keep personal data only for as long as needed to manage inquiries, bookings, payments, operational records, legal obligations, and dispute handling. When data is no longer required, we delete it or anonymize it where appropriate, subject to any retention period required by law.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted, unless a different effective date is stated.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, process bookings and payments, manage excursion logistics, communicate practical details, maintain records, improve site performance, and meet legal, accounting, and safety obligations. We may also use limited data to handle weather or access changes and to provide post-tour local recommendations where relevant to the service.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and related administrative functions. Where a booking requires coordination with a third party, we share only the information needed to manage the request, confirm arrangements, or complete the service.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, guests, staff, or the safety of an excursion. We may also share information where disclosure is necessary to respond to a dispute, claim, or regulatory inquiry.
We may process identification and contact details, booking and payment-related information, trip preferences, route suitability details, communication records, and technical data such as device, browser, and usage information. Where needed for a specific excursion, we may also process information relevant to fitness, meeting arrangements, weather checks, and access or safety coordination.
We receive data when you submit a website request, contact us by email or phone, make a booking, provide excursion preferences, or communicate with us about route suitability, meeting plans, or payment. We may also generate limited technical and operational data through the website and booking process.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and the settings of your browser.
You can usually block or delete cookies through your browser settings and, where available, adjust preference tools on the site. If cookies are disabled, some features may not function as intended, including form handling, session continuity, or basic site analytics.
